This position is located in the Human Resources Management Service (HRMS), Division of Administration, United Nations Office at Geneva (UNOG). The Administrative Officer works under the direct supervision of the Deputy Chief of HRMS and overall guidance of the Chief, HRMS.
Within delegated authority, the Administrative Officer will be responsible for the following duties:
• Participates in and reviews actions relative to the administration of human resources, e.g., recruitment, placement, promotion, performance appraisal, job classification reviews, separation of staff members, training etc., ensuring consistency in the application of UN rules and procedures.
• Responds to staff queries on conditions of service, duties and responsibilities, and privileges and entitlements under the Staff Rules and Regulations.
• Participates in establishing and managing the Client Support Center in the area of human resources.
• Oversees workflows and work distribution related to client support services.
• Defines performance indicators and monitors delivery of services in accordance with agreed quality standards.
• Provides guidance and leadership to more junior staff and ensures adequate training and capacity building.
• Monitors the work of the Client Support Center by conducting regular and special reviews, proposes innovative solutions, liaiseS with counterparts in other administrative areas and client offices. • Coordinates the production of work reports and statistics.
•.Serves as focal point for customer relationship management systems.
• Defines office technology needs and oversees maintenance of equipment, software and systems, coordinates enhancements and liaises with IT team as necessary.
• Performs other related work and participates in special projects as required.
• PROFESSIONALISM: Knowledge of administrative, budgetary, and human resources policies and procedures. Ability to apply various United Nations administrative rules and regulations in work situations. Conceptual analytical and evaluative skills to conduct independent research and analysis. Ability to identify issues, formulate opinions, make conclusions and recommendations. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.
• PLANNING AND ORGANIZING: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently.
• CLIENT ORIENTATION: Considers all those to whom services are provided to be "clients" and seeks to see things from clients' point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients' needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients' environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.
Advanced university degree (Master’s degree or equivalent degree) in business or public administration, finance, accounting, law or related area. A first-level university degree in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree.
A minimum of five years of progressively responsible experience in administration, finance, human resources management or related field is required, of which preferably three years in the United Nations Common System. Experience using ERP systems (i.e. Inspira, IMIS, Umoja or similar) is desirable. Experience in project management, change management and management of client relations is also desirable.
English and French are the working languages of the United Nations Secretariat. For the position advertised, fluency in English and French is required. Knowledge of another UN official language is an advantage.
Evaluation of qualified candidates may include an assessment exercise which will be followed by competency-based interview.
Extension of the appointment is subject to extension of the mandate and/or the availability of the funds.
Staff members are subject to the authority of the Secretary-General and to assignment by him or her. In this context, all staff are expected to move periodically to new functions in their careers in accordance with established rules and procedures.
The United Nations Secretariat is committed to achieving 50/50 gender balance in its staff. Female candidates are strongly encouraged to apply for this position.
The United Nations shall place no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. (Charter of the United Nations - Chapter 3, article 8). The United Nations Secretariat is a non-smoking environment.
THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, TRAINING OR ANY OTHER FEES). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON BANK ACCOUNTS.