Job Opening

Posting Title: Benefits Assistant (Client Services), G6
Job Code Title: BENEFITS ASSISTANT
Department/Office: United Nations Joint Staff Pension Fund
Duty Station: NEW YORK
Posting Period: 23 January 2018 - 21 February 2018
Job Opening Number: 18-Administration-UNJSPF-90625-R-New York (R)
Staffing Exercise N/A
United Nations Core Values: Integrity, Professionalism, Respect for Diversity
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Org. Setting and Reporting

This position is located in the Fund's Client Services Unit, which is one of two Units in the Client Services, Records Management and Distribution Section (CSRMDS) of the United Nations Joint Staff Pension Fund (UNJSPF). The incumbent will report to the Chief of the Client Services Unit who reports to the Chief of the Section. The Client Services Unit provides services to the clients of the UNJSPF, advising them on participation, separation and benefit related issues and the correct application of the Fund's Regulations and Rules and the Pension Adjustment System.

Responsibilities

Within delegated authority, the Benefits Assistants will be responsible for the following duties:

• Providing information to individual participants and retirees/beneficiaries as well as administrative staff of the member organizations of the Pension Fund on participation, entitlements and benefits.
• Advising clients in person, on the phone or in writing with regards to participation and benefit related enquiries.
• Undertaking necessary research in order to provide accurate information; ensuring responses to queries conform to the provisions of the Pension Fund's Regulations and Rules and the Pension Adjustment System.
• Routing relevant requests to appropriate parties within the Fund's secretariat.
• Initiating administrative procedures as they relate to proof of residence, changes in country of residence, etc.
• Advising relevant units, e.g., Insurance Section and the Federation of Associations of Former International Civil Servants (FAFICS) and the Associations of Former International Civil Servants (AFICS) at local and international locations, with respect to status of retirees and beneficiaries.
• Monitoring and controlling Certificate of Entitlement-related verifications, releases, suspensions and benefits.
• Initiating computer runs for monthly activation and/or termination of benefits.
• Processing and auditing administrative actions and procedures relating to Fund participation (validation, restoration and transfer of pension rights).
• Running and auditing estimates of future benefit options and entitlements and all types of pension benefits, computer generated or manually processed, including with regard to the application of the Pension Adjustment System.
• Reviewing and processing applications for Emergency Fund assistance.
• Participating in the standardization of procedures and texts for communications originated by the Section.
• Participating in the training activities related to the Section's work, including the preparation of training material, compilation of relevant information, and provision of training to individuals outside the Section.
•Training junior staff, as needed.
•Performing other duties as may be required.

Competencies

•Professionalism:
Knowledge of UNJSPF Regulations and Rules and related procedures and how they apply. Knowledge of UN systems and procedures as they relate to UNJSPF Regulations and Staff Rules, and good understanding of the UNJSPF operations. Ability to identify issues and analyse client cases and provide correct and timely responses, within the provisions of the Regulations and Rules and the Pension Adjustment System. Handling of UNJSPF data responsibly and with confidentiality. Ability to plan and organize workload within the UNJSPF benchmarks. Ability to maintain accurate records, interpret/analyse a wide variety of data, and identify/resolve data discrepancies and other problems. Demonstrated use of initiative and ability to make appropriate linkages in work processes and anticipate next steps. Shows pride in work and in achievements; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work.

•Communication:
Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify, and exhibits interest in having two-way communication; tailors language, tone, style and format to match audience; demonstrates openness in sharing information and keeping people informed.

•Client Orientation:
Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.

Education

High school diploma or equivalent.

Work Experience

A minimum of seven years of experience in employee benefits administration or related area is required. At least two years of experience in client services is desirable. Experience in a pension fund in the area of client servicing or processing entitlements is desirable.

Languages

English and French are the working languages of the United Nations Secretariat. For this post, fluency in English is required. Knowledge of another official United Nations Language is desirable.

Assessment

Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.

Special Notice

The United Nations Joint Staff Pension Fund (UNJSPF) is an independent inter-agency body established by the United Nations General Assembly. The applicable human resources procedures are governed by a Memorandum of Understanding (MoU) between the Fund and the UN Secretariat.

Any candidate from a member organization of the UNJSPF applying for this post is considered as an internal candidate provided he/she has been appointed through the appointment and promotion procedures applicable in his/her respective organization.

Staff members are subject to the authority of the Secretary-General and to assignment by him or her. In this context, all staff are expected to move periodically to new functions in their careers in accordance with established rules and procedures.

This position is subject to local recruitment pursuant to staff rule 4.4 of the United Nations Staff Rules. All staff in the General Service and related categories shall be recruited in the country or within commuting distance of each office, irrespective of their nationality and of the length of time they may have been in the country. A staff member subject to local recruitment shall not be eligible for the allowances or benefits exclusively applicable to international recruitment.

Passing the Global General Service Test (GGST) is a prerequisite for recruitment consideration in the General Services and related categories in the United Nations Secretariat. Applicants who have not passed the GGST at the time of application may be invited for the test after submitting an application. Having passed the Administrative Support Assessment Test in English at the United Nations Headquarters, Economic Commission for Africa, Economic and Social Commission for Western Asia, United Nations Office at Geneva, United Nations Office at Vienna, International Criminal Tribunal for Rwanda or International Criminal Tribunal for the former Yugoslavia; or the United Nations Accounting or Statistical Assistant Examination at the United Nations Headquarters may be accepted in lieu of the GGST.

United Nations Considerations

According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity, including but not limited to, respect for international human rights and humanitarian law. Candidates may be subject to screening against these standards, including but not limited to, whether they have committed or are alleged to have committed criminal offences or violations of international human rights law and international humanitarian law.

Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the At-a-Glance on "The Application Process" and the Instructional Manual for the Applicants, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.

The screening and evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications, including but not limited to, their education, work experience, and language skills, according to the instructions provided on inspira. Applicants will be disqualified from consideration if they do not demonstrate in their application that they meet the evaluation criteria of the job opening and the applicable internal legislations of the United Nations. Applicants are solely responsible for providing complete and accurate information at the time of application: no amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to a reference-checking process to verify the information provided in the application.

Job openings advertised on the Careers Portal will be removed at midnight (New York time) on the deadline date.

No Fee

THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.

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