Job Opening

Posting Title: Conflict Resolution Officer, P3
Job Code Title: CONFLICT RESOLUTION OFFICER
Department/Office: Office of the United Nations Ombudsman and Mediation Services
Duty Station: ENTEBBE
Posting Period: 26 January 2018 - 11 March 2018
Job Opening Number: 18-Ombudsman-OMBUDSMAN-91004-R-Entebbe (X)
Staffing Exercise N/A
United Nations Core Values: Integrity, Professionalism, Respect for Diversity
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Org. Setting and Reporting

This position is located in the Office of the United Nations Ombudsman and Mediation Services, based in Entebbe, which serves staff in the UN peacekeeping missions in Sudan, South Sudan, the border between these two countries and some other missions in the region. It also provides services to staff based in Entebbe. This office is part of the Office of the Ombudsman and Mediation Services (UNOMS), which provides independent, confidential and neutral dispute resolution services to UN staff in the Global Secretariat. The incumbent reports to the Regional Ombudsman.

Responsibilities

Under the general authority of the United Nations Ombudsman and the immediate supervision of the Regional Ombudsman, the Conflict Resolution Officer will be responsible for the following duties in the region:

• Assist in providing an impartial, independent and informal conflict resolution mechanism for the settlement of employment–related concerns for staff members and related personnel;
• Provide guidance to staff members and related personnel their options and the different avenues open to them, taking into account the rights and obligations existing between the Organization and staff members or related personnel when required;
• Participate in informal and independent fact-finding as required on issues brought to the attention of the office;
• Assist in identifying and analysing policies, procedures and practices that cause tension or conflict and participate in analyzing trends;
• Participate in drafting periodic activity reports for the Office of the Ombudsman at Headquarters providing practical recommendations for systemic changes;
• Conduct presentations and workshops to increase awareness of informal resolution services and focus on skills to prevent or better manage conflict;
• Travel to field offices as required;
• Perform other duties as assigned.

Competencies

• Professionalism: Ability to provide effective advice on a broad range of work related concerns. Ability to provide advice in a range of conflict resolution and mediation issues; knowledge of UN policies, rules and regulations; knowledge of third party neutral conflict resolution and mediation principles; shows respect and empathy for individuals; Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations; commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work.

• Client Orientation: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.

• Communication: Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify, and exhibits interest in having two-way communication; tailors language, tone, style and format to match audience; demonstrates openness in sharing information and keeping people informed.

Education

Advanced university degree (Master’s degree or equivalent degree) in conflict resolution, law, administration, management, human relations or related area. A first-level university degree in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree.

Work Experience

A minimum of five years of progressively responsible experience in conflict resolution, legal, managerial, human resources or related area is required. Experience in alternate dispute resolution is required. Experience working with conflict resolution issues arising in field operations is desirable.

Languages

English and French are the working languages of the United Nations Secretariat. For the position advertised, fluency in English is required. Knowledge of French is desirable. Knowledge of another official UN language is desirable.

Assessment

Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.

Special Notice

This post is financed by the Support Account for Peacekeeping Operations. Extension of appointment will be subject to budgetary approval.

Staff members are subject to the authority of the Secretary-General and to assignment by him or her. In this context, all staff are expected to move periodically to new functions in their careers in accordance with established rules and procedures.

The United Nations Secretariat is committed to achieving 50/50 gender balance in its staff. Female candidates are strongly encouraged to apply for this position.

United Nations Considerations

According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation or sexual abuse, or crimes other than minor traffic offences, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions.

Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.

The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee

THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.

Sorry, this job opening is no longer available.
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