Job Opening

Posting Title: Information Technology Assistant (SAP SCM S2A-SRM), G6
Job Code Title: INFORMATION TECHNOLOGY ASSISTANT
Department/Office: Department of Management
Duty Station: NEW YORK
Posting Period: 06 February 2018 - 06 April 2018
Job Opening Number: 18-Information Management Systems-DM-92024-R-New York (O)
Staffing Exercise N/A
United Nations Core Values: Integrity, Professionalism, Respect for Diversity
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Org. Setting and Reporting

The position is located in the Supply Chain Management & Logistics Execution, Solution Architect and Business Analysis Team of the ERP/Umoja project in the Department of Management in New York. The Information Technology Assistant will report to an Information Systems Officer.

Umoja is a continuous organizational transformation, enabling high-quality, and cost-effective service delivery for evolving United Nations mandates, anywhere in the world. By updating skills, harmonizing practices and applying global technology, Umoja maximizes productivity of the United Nations' human, financial and material resources.

Umoja transcends organizational, geographical and functional barriers, fostering a culture of transparency, accountability, empowerment, sharing and unity across the United Nations. For more information on Umoja visit: http://umoja.un.org.

Responsibilities

As part of Umoja's SCM Source to Acquire Team (S2A), the scope of work of this position includes the support to and configuration of the S2A and related processes in Umoja’s SAP solution (primarily Supplier Relationship Management - SRM) as well as their integration with other SAP modules such as Finance, Funds and Grants Management.

In the context of the Process improvements work plan for the ERP Project during 2017/2018, the Information Systems Assistant will also help in respect of the ongoing enhancement of Umoja's SAP Source to Acquire solution, including design, upgrade implementation, defect resolution fixes and enhancement testing. The position's focus will be Tier 3 production support for Umoja S2A solution.

Within limits of delegated authority, the Information Technology Assistant will be responsible for the following duties:

1. Tier 3 Production Support:

(a) Performs analysis and troubleshooting of Tier 3 issues and system defects which are escalated to Umoja's SCM-S2A team.
(b) Provides support for the resolution for identified problems through system or data fixes including the creation and recommendation of work-around solutions to address urgent requirements, if necessary.

2. Configuration, Fixes and Enhancements:

(a) Participates in the design and configuration of Umoja's S2A solution, including in respect of financial integration processes.
(b) Contributes to the identification of possible systemic and functional improvement options, proposing solutions/enhancements that the SCM-S2A team would mature and bring to the Umoja's Change Control Board for approval review.
(c) Contributes to the ongoing development, testing, debugging, implementation and maintenance of bug fixes, enhancements, SAP OSS Notes, etc, of the Umoja S2A solution.

3. Testing:

(a) Supports the conduct of thorough unit and integrated testing for configuration and/or system changes across the various SCM-S2A integration components, including in respect of workflow, Funds management, GM, FI, etc.
(b) Works closely with Umoja's development team in order to identify problems during testing, rehearsing full iteration testing thereof as needed.
(c) Participates in the identification of enhancements to the Functional Acceptance Testing (FAT) Model, which supports the ongoing development of Umoja's SCM-S2A solution.

4. Specification and Documentation:

(a) Provides support to the development of training job aids or guidelines covering the areas of SCM-S2A process and integration components.
(b) Assists in the creation/update of functional specification documents for the SCM-S2A functional modules.

5. Data analytics and reporting:

(a) Supports a variety of data analytics tasks and reporting requirements.
(b) Maintains tracking and reporting databases, as needed.

Competencies

Professionalism: Knowledge of SAP SCM -S2A and SRM. Knowledge of IT-support solutions for Procurement-related processes. Good technical skills, ability to conduct network maintenance, provide server services and user support. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work.

Client Orientation: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.

Technological Awareness: Keeps abreast of available technology; understands applicability and limitation of technology to the work of the office; actively seeks to apply technology to appropriate tasks. shows willingness to learn new technology.

Education

High school diploma or equivalent.

Work Experience

A minimum of seven years of experience in information systems analysis and programming, systems administration and maintenance, software development, technical writing or related area, is required. Experience with IT-support solutions for Procurement-related processes, or with SAP S2A/SRM is desirable. Experience in a public sector ERP environment is desirable.

Languages

English and French are the working languages of the United Nations Secretariat. For the position advertised, fluency in English is required. Knowledge of another UN official language is desirable.

Assessment

Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.

Special Notice

This position is subject to approval of Umoja funding.

This position is subject to local recruitment pursuant to staff rule 4.4 of the United Nations Staff Rules. All staff in the General Service and related categories shall be recruited in the country or within commuting distance of each office, irrespective of their nationality and of the length of time they may have been in the country. A staff member subject to local recruitment shall not be eligible for the allowances or benefits exclusively applicable to international recruitment.

Passing the Global General Service Test (GGST) is a prerequisite for recruitment consideration in the General Services and related categories in the United Nations Secretariat. Applicants who have not passed the GGST at the time of application may be invited for the test after submitting an application. Having passed the Administrative Support Assessment Test (ASAT) in English at the United Nations Headquarters, Economic Commission for Africa, Economic and Social Commission for Western Asia, United Nations Office at Geneva, United Nations Office at Vienna, International Criminal Tribunal for Rwanda or International Criminal Tribunal for the former Yugoslavia may be accepted in lieu of the GGST.

Staff members are subject to the authority of the Secretary-General and to assignment by him or her. In this context, all staff are expected to move periodically to new functions in their careers in accordance with established rules and procedures.

United Nations Considerations

According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation or sexual abuse, or crimes other than minor traffic offences, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions.

Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.

The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee

THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, TRAINING OR ANY OTHER FEES). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON BANK ACCOUNTS.

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