Job Opening

Posting Title: PUBLIC INFORMATION OFFICER (Web Content and Social Media), P3
Department/Office: United Nations Conference on Trade and Development
Duty Station: GENEVA
Posting Period: 13 March 2018 - 26 April 2018
Job Opening Number: 18-Public Information-UNITED NAT-92510-R-Geneva (G)
Staffing Exercise N/A
United Nations Core Values: Integrity, Professionalism, Respect for Diversity
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Org. Setting and Reporting

This position is located in the Communications, Information and Outreach (CIO), Office of the Secretary-General (OSG) of the United Nations Conference on Trade and Development (UNCTAD), Geneva.


Within delegated authority, the Public Information Officer (Web and Social Media) will be responsible for the following duties:

• Enhances UNCTAD's digital outreach through the web, ( and state-of-the art social media applications. This is done through: - developing digital communications campaigns to publicize major UNCTAD events, publications and findings, in coordination with substantive divisions and CIO units; - Overseeing electronic content management for and its language versions; - Providing a liaison function between the content providers and the technical development team to ensure optimal functionality for accessibility of content on the main website and the UNCTAD substantive divisions' sub-sites; - Building-up photo and video content on and other platforms; - Digital brand positioning and improvements to the workflows.
• Ensures that UNCTAD's work is promoted through timely, newsworthy and quality on-line content. This is done through: - Initiating and drafting web and social media content according to established editorial standards; - Editing house-wide draft inputs; - Coordinating all actions required for the timely publishing of web and social media content; - Assisting Chief, CIO in enforcing web editorial standards and social media governance.
• Provides advice to the Chief, CIO and the OSG on technical and content improvements to web and social media applications. This is done through: - Researching and identifying new features and functionalities for public-facing web operations; - Assessing existing social media applications (Facebook, Twitter, YouTube, Flickr, LinkedIn, Instagram) and recommending new platforms to increase audience and influence; - Continuously monitoring web and social media content and impact using metrics and sharing findings and recommendations with management and content providers; - Recommending improvements to web editorial standards, social media governance and the online communications strategy; - Regularly liaising with web and social media officers from other UN agencies to keep abreast of UN web and social media developments and governance standards.
•Enhances house-wide understanding and effective use of online and social media communication. This is done through: - Organizing informal, small group briefing sessions to UNCTAD staff; - Assisting content providers to translate complex information into effective social media communication; - Providing strategic guidance to a small team in the web and social media unit, and peers in UNCTAD’s substantive divisions, on appropriate communications tools; - Acting as social media focal point for divisions and services; -Participating in UNCTAD's Communications Group to advise on web content priorities and effective applications.
•Performs other related duties as required.


Knowledge of current information and communications technologies, business strategies and trends related to web and social media. Ability to rapidly analyze and integrate diverse information from varied sources. Knowledge of the full range of communications approaches, tools, and methodologies essential to planning and executing effective campaigns. Ability to handle sensitive situations diplomatically with target audiences and cultivate productive relationships. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.

Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify, and exhibits interest in having two-way communication; tailors language, tone, style and format to match audience; demonstrates openness in sharing information and keeping people informed.

Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently.

Considers all those to whom services are provided to be "clients" and seeks to see things from clients' point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients' needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients' environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.


Advanced university degree (Masters' degree or equivalent degree) in journalism, communications, information management, economics, social sciences or another related field is required. A first-level university degree in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree.

Work Experience

A minimum of five (5) years of experience in journalism, communications, information management, economics or another related field, with at least one year within an international organization, is required. Hands-on web and social media experience is required. Experience in developing policies and standards in web content creation and social media governance is required. Experience in creating audiovisual content and graphics is desirable.


English and French are the working languages of the United Nations Secretariat. For the position advertised, fluency in English is required. Knowledge of French or Spanish is required.


Evaluation of qualified candidates may include an assessment exercise which will be followed by competency-based interview.

Special Notice

Staff members are subject to the authority of the Secretary-General and to assignment by him or her. In this context, all staff are expected to move periodically to new functions in their careers in accordance with established rules and procedures.

The United Nations Secretariat is committed to achieving 50/50 gender balance in its staff. Female candidates are strongly encouraged to apply for this position.

For this position, applicants from the following Member States, which are unrepresented or underrepresented in the UN Secretariat as of 31 July 2017, are strongly encouraged to apply: Afghanistan, Andorra, Angola, Antigua and Barbuda, Bahrain, Belarus, Belize, Brazil, Brunei Darussalam, Cabo Verde, Cambodia, Central African Republic, Chad, China, Comoros, Cyprus, Democratic People's Republic of Korea, Dominica, Equatorial Guinea, Gabon, Grenada, Guinea-Bissau, Indonesia, Islamic Republic of Iran, Iraq, Japan, Kiribati, Kuwait, Kyrgyzstan, Lao People's Democratic Republic, Lesotho, Liberia, Libya, Liechtenstein, Luxembourg, Malaysia, Marshall Islands, Federated States of Micronesia, Monaco, Mozambique, Nauru, Norway, Oman, Palau, Papua New Guinea, Qatar, Russian Federation, Saint Lucia, Saint Vincent and the Grenadines, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Seychelles, Solomon Islands, South Sudan, Suriname, Syrian Arab Republic, Thailand, Timor-Leste, Turkmenistan, Tuvalu, United Arab Emirates, United States of America, Vanuatu, Bolivarian Republic of Venezuela and Viet Nam.

United Nations Considerations

According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation or sexual abuse, or crimes other than minor traffic offences, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions.

Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.

The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee


Sorry, this job opening is no longer available.
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