Job Opening

Posting Title: Digital Media Officer, P4
Department/Office: Field Missions
Duty Station: Field Locations
Posting Period: 13 April 2018 - 13 May 2018
Job Opening Number: 18-Public Information-FMADFS-93602-P- (M)
Staffing Exercise N/A
United Nations Core Values: Integrity, Professionalism, Respect for Diversity
Sorry, this job opening is no longer available.

Org. Setting and Reporting

These positions are located in peace operations in conflict and post-conflict locations. Incumbents typically report to a Head or Deputy Head of a unit or to a Senior Public Information Officer.

Applicants will be expected to serve in hardship duty stations with difficult working and living conditions. An updated list of missions and additional information on working in the field can be found at

Under the current Secretary-General, the Gender Parity strategy was developed to support the realization of a gender-balanced (50/50 men and women) system-wide workforce at each staffing level. As such women are encouraged to apply. We acknowledge that some people may have concerns about balancing professional and personal commitments in taking an appointment in non-family duty stations. However, there are women currently undertaking this work in field locations. Go to the facebook live regarding women in peacekeeping:;;;


Within delegated authority and depending on location, the Digital Media Officer may be responsible for the following duties: (These duties are generic, and may not be performed by all officers.)

Development and implementation of digital and/or social media strategies:
•Ensures implementation of digital communications programs and campaigns to publicize priority issues and/or major events, including drafting information strategies, coordinating efforts, monitoring and reporting on progress, taking appropriate follow-up action, and analysing results;
•Makes recommendations on the development and delivery of digital media strategies, particularly social media through competitive research, platform determination, benchmarking, messaging and audience identification in line with the United Nations’ mandate and related communications strategies and policies;
•Analyses current events, public opinion and media coverage, identifies issues and trends, and advises management on appropriate digital media responses;
•Monitors, analyses and evaluates implementation and impact of the Mission’s social media presence;
•Keeps abreast of emerging trends and innovations in the digital media field and makes recommendations for new opportunities to expand or enhance the Mission’s social media presence;
•Makes recommendations and provides technical advice to team members and other UN components on best practice in digital media;
•Provides guidance to and may supervise junior staff.

Oversight of content creation and management of digital channels:
•Manages UN digital and social media platforms, including the mission website, photo, audio and video channels;
•Coordinates the production and publishing of daily content (text, images, video or HTML) that support and engages audiences in a meaningful way;
•Works with public information colleagues and other UN components to ensure full coverage of the Mission’s activities and the generation of new content;
•Ensures consistent messaging, quality control and a coherent user experience across UN digital platforms;
•Captures and analyses appropriate social data/metrics, insights and best practices to support continuous improvement.

Engagement and partnerships:
•Monitors a range of external forums and social media and maintains UN presence in public dialogue where appropriate;
•Works with staff to engage online audiences through social media platforms;
•Manages social media communication with supporters and interested parties, building relationships with existing supporters and influencers to build the UN missions’ brand;
•Develops relationships with key partners to maximize visibility and traffic to UN platforms and to maximise the distribution of UN content;
•Makes recommendations to increase the visibility of Mission’s social media content.


PROFESSIONALISM: Ability to conceptualize, design and implement campaigns using high quality social and digital communications products and relevant platforms; Ability to advocate and engage on sensitive public affairs issues and understand opportunities and risks in an international environment; Knowledge of the full range of communications approaches, tools, and methodologies essential to planning and executing effective campaign strategies and programmes, e.g. campaign management, advocacy, engagement, media operations, marketing and promotion, audience outreach, message targeting; Knowledge of user experience, accessibly and metrics; Ability to use a web content management system; Ability and willingness to apply these skills in innovative ways in conflict and post-conflict settings; Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations; takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.

ACCOUNTABILITY: Takes ownership of all responsibilities and honours commitments; delivers outputs for which one has responsibility within prescribed time, cost and quality standards; operates in compliance with organizational regulations and rules; supports subordinates, provides oversight and takes responsibility for delegated assignments; takes personal responsibility for his/her own shortcomings and those of the work unit, where applicable.

CREATIVITY:Actively seeks to improve programmes or services; Offers new and different options to solve problems or meet client needs; Promotes and persuades others to consider new ideas; Takes calculated risks on new and unusual ideas, thinks “outside the box”; Takes an interest in new ideas and new ways of doing things; Is not bound by current thinking or traditional approaches.


Advanced university degree (Master’s degree or equivalent) in communication, journalism, international relations, public administration or related field. A first-level university degree with in combination two additional years of qualifying experience may be accepted in lieu of the advanced university degree.

Work Experience

A minimum of seven years of progressively responsible experience in public information, journalism, international relations, public administration or related area, including at least three years of dedicated experience managing digital channels (website and/or social media) in a professional context is required. Experience delivering digital campaigns, including advocacy and engagement is required.Experience working on issues related to peace and conflict is required. At least 6 months of experience working in conflict, post-conflict or developing country is desirable. Experience monitoring and evaluating the impact of web and social media content is desirable. Experience managing multilingual content is desirable.


English and French are the working languages of the UN secretariat. For this roster vacancy, fluency in English or French is required; working knowledge of the other is required. Working knowledge of an additional UN official language is desirable.


Core values and competencies will be assessed throughout the evaluation process. This assessment process may include: submission of work samples, video assessment, and/or other skill tests which may be followed by a competency based interview. Please note that language abilities at working knowledge and fluency levels are likely to be assessed as part of this rostering exercise.

Special Notice

The United Nation Secretariat maintains rosters of diverse, qualified and available candidates to fill anticipated job openings in peace operations in the field. The purpose of this job opening is to generate a list of qualified candidates for inclusion in the Public Information Officer P4 roster (job code 5563) with specialized skills in digital and social media work, responding to a growing need for public information work with new media. This is the first time roster candidates with these specific skill sets have been sought at this level.

Please note: The entire assessment process takes an average of six months; all applicants will be notified in writing of the outcome of their application (whether successful or unsuccessful) within 14 days of the conclusion of the process. Successful candidates will be placed on the roster and subsequently will be invited to apply for field mission vacancies open only to roster members. Roster membership does not guarantee selection.

In keeping with the UN System-Wide Strategy on Gender Parity, female candidates are strongly urged to apply. We also encourage candidates with fluency in French and at least a working knowledge of English to apply as we currently have a high demand for staff in a number of countries in Africa where French is spoken.

United Nations Considerations

According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation or sexual abuse, or crimes other than minor traffic offences, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions.

Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.

The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee


Sorry, this job opening is no longer available.
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