Job Opening

Posting Title: STAFF COUNSELLOR, P3
Job Code Title: STAFF COUNSELLOR
Department/Office: United Nations Assistance Mission in Afghanistan
Duty Station: KABUL
Posting Period: 04 April 2018 - 18 April 2018
Job Opening Number: 18-Human Resources-UNAMA-95146-F-Kabul (M)
Staffing Exercise N/A
United Nations Core Values: Integrity, Professionalism, Respect for Diversity
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Org. Setting and Reporting

This position is located in the United Nations Assistance Mission in Afghanistan (UNAMA). The Staff Counsellor will be based in Kabul. The Staff Counsellor will report to the Deputy Chief of Mission Support (DCMS).

Responsibilities

Within the delegated authority, the incumbent develops and delivers comprehensive employee assistance services and provides staff members with counselling services and assistance on matters of personal concern which affect and/or may affect the level of their performance, health and/or quality of life. Specifically, the incumbent will:

• Provide supervision, guidance and leadership of other members of the Staff Counselling & Welfare Unit;

•Assist in the prevention, identification and resolution of problems associated with staff members, and their family members, impaired by personal concerns, including, but not limited to health, marital, family, financial, substance abuse, legal, emotional, stress or other personal issues which may adversely affect their job performance; facilitate interface with the various services and resources of the Organization and ensure that spouses and children of staff receive prompt professional attention in case of family emergencies;
•Provide expert consultation, psychological support and training in the identification and resolution of job-performance issues related to staff members' personal concern; provide counselling by assessing the nature and extent of the problems presented, exploring options available to resolve problems, and developing a course of action with the staff member/supervisor to resolve problems, with a view to promoting personal welfare and enhancing effectiveness and motivation;
•Provide a safe, confidential, respectful environment where staff members are able to address professional and personal problems; provide referrals for appropriate diagnosis, treatment and assistance; and support the formation of linkages between workplace and community resources that provide such services and maintain a referral list of professionals available in the community;
•Provide psychological support to staff referred by administration and staff representatives, Joint Medical Service, Ombudsman, and other bodies already available in-house dealing with welfare matters;
•Advises Chiefs of Sections and Heads of other mission components as necessary or upon request, with the aim of improving the working atmosphere in their Sections and resolving problems of a work related or personal nature that adversely affect job performance and productivity;
•Ensures in compliance with the workplan of the Medical Services Section, a continuum of services to those staff members suffering from serious or chronic diseases, illnesses or drug/alcohol use;
•In consultation with the Executive Welfare Committee, develops programmes designed to improve the quality of life of staff members within the mission area;
•Provides training sessions on stress and crisis management, conflict resolution and cultural sensitivity as needed;
•Monitor trends and design and implement programmes to address potential difficulties affecting staff performance;
•Facilitate informal resolution of conflicts and address harassment issues under the existing policies addressing discrimination, harassment and abuse of authority; work with staff members on the psychological aspects of harassment;
•Work with the Security and Safety Service during and following critical incidents; perform psychological screening, focusing on weapons carrying potential, as part of the testing for new recruits and during the annual firearms qualification programme;
•Provide support mission briefings and debriefings for assignments abroad to facilitate prompt and efficient reintegration;
•Provide substantive input, research and assistance in delivery of training modules with respect to staff welfare and the management of personal and family issues;
•Follow-up on progress of clients, prepare case records and reports, as required.

Competencies

•Professionalism: Has expert knowledge in the field of counselling, counselling methods as well as treatment and assistance ways and methods. Has proven ability to provide counselling services to effectively assist with crisis or difficult situations which involve diverse actors and stakeholders and to treat sensitive and confidential information appropriately. Is able to coordinate and consult with other relevant specialist services in the Organization involved with staff assistance matters including staff administration, human resources management as well as Medical Services in respect of emergencies, support and conflict resolution issues. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.

•Communication: Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify, and exhibits interest in having two-way communication; tailors language, tone, style and format to match audience; demonstrates openness in sharing information and keeping people informed.

•Client Orientation: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.

Delegates the appropriate responsibility, accountability and decision-making authority; Makes sure that roles, responsibilities and reporting lines are clear to each staff member; Accurately judges the amount of time and resources needed to accomplish a task and matches task to skills; Monitors progress against milestones and deadlines; Regularly discusses performance and provides feedback and coaching to staff; Encourages risk-taking and supports creativity and initiative; Actively supports the development and career aspirations of staff; Appraises performance fairly.

Education

An advanced university degree (Master's or equivalent) in clinical psychology, counselling psychology or psychiatry, social sciences or Medical Doctorate with mental health experience or related area is required. Additional training or certification in a broad range of related fields, such as alcohol/substance abuse; stress management, cross-cultural communication, conflict resolution and psychological screening is also required. A first level university degree in similar fields in combination with two additional years of relevant qualifying experience may be accepted in lieu of the advanced university degree.

Work Experience

A minimum of five years of progressively responsible professional experience in counselling, psychology, social work, social welfare or related area is required. Work experience with the United Nations or a similar international organization, including experience with UN Staff Rules and human resources procedures related to the area of work is highly desirable.

Languages

English and French are the working languages of the United Nations Secretariat. For this position, fluency in English (oral and written) is required.

Assessment

Evaluation of qualified candidates may include an informal interview.

Special Notice

This "Recruit from Roster" job opening is only open to roster applicants who are already placed on pre-approved rosters, following a review by a United Nations Central Review Body. Only roster applicants who were placed on rosters with similar functions at the same level are considered to be eligible candidates. Eligible applicants receive an email inviting them to apply. Rostered applicants are encouraged to apply only if they are interested and available to take up the position at the duty station/s specified in the Job Opening. Applying to this job opening carries an expectation to accept the offer, if selected.

United Nations Considerations

According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity, including but not limited to, respect for international human rights and humanitarian law. Candidates may be subject to screening against these standards, including but not limited to, whether they have committed or are alleged to have committed criminal offences or violations of international human rights law and international humanitarian law.

Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the At-a-Glance on "The Application Process" and the Instructional Manual for the Applicants, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.

The screening and evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications, including but not limited to, their education, work experience, and language skills, according to the instructions provided on inspira. Applicants will be disqualified from consideration if they do not demonstrate in their application that they meet the evaluation criteria of the job opening and the applicable internal legislations of the United Nations. Applicants are solely responsible for providing complete and accurate information at the time of application: no amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to a reference-checking process to verify the information provided in the application.

Job openings advertised on the Careers Portal will be removed at midnight (New York time) on the deadline date.

No Fee

THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.

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